Candidate must have minimum educational qualifications of BE/BTech or equivalent 4+ years degree. MS/MBA would be considered a plus.
Must have experience of managing Operations Managers (managing a team)
Minimum of 13+ years’ experience work in large scale infrastructure support activities
8+ years of proven prior experience managing 24x7 support operations at Project Manager responsibilities
Experience in various functions of Cloud Operations, Presales, Transition, Delivery.
Experience in managing teams in multi/hybrid cloud environments
Extensive hands on experience on complete project life cycle from RFP/RFI to Steady State delivery.
Experience in automation and automation tools
Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
Well versed with ITIL frame work, various delivery models (“Onsite – Offshore”, “Global Delivery Model”, “Dedicated” and “Shared services”, “Global Command Center”) etc.
Suggest Transformation Themes, improvements which can bring in efficiency to the process & hence bring down operational cost.
Be able to govern multiple projects/customers and be the face to customer for delivery escalations and improvements.
Identifies resources needed and assigns individual responsibilities
Be able to provide a solution for new customer requirements.
Manages day-to-day operational aspects of a project dynamics
Reviews critical deliverables prepared by team before passing to customer
Effectively applies support methodologies and enforces project standards
Prepares and Presents engagement reviews on a monthly/quarterly basis to senior management
Minimizes exposure and risk on project
Develops lasting relationships with client personnel that foster client ties
Continually seeks opportunities to increase customer satisfaction and deepen client relationships
Builds a knowledge echo system to manage the 24x7 support project with less or no dependency on people
Excellent abilities in
|Experience||13 - 18 Years|
|Salary||20 Lac To 30 Lac P.A.|
|Industry||IT Software - DataBase / Datawarehousing|
|Key Skills||Delivery management|
Client of Disha Consultant, Rajasthan
|About Company||The Company is a leading Name in Data Transformation and support at Bangalore.|