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Senior Opeprations Profile For Third Party Call Centres Process For Mumbai

Mumbai, Chennai, Hyderabad

ITES / BPO / IT (preferred domain - F&A, BSFI and Customer Service experience while other domains can be looked at) Work Experience: • 9+ years of experience in Process Transformation, Process Automation, Operational Excellence, Quality • 13+ yrs of overall experience (Business Process Management /Outsourcing Experience preferable)
Assigned Role:
Key Skills:
• Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background
• Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap
• Should have delivered large scale end-end Process Transformation projects for global clients
• Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions
• Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project.
• Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel
Domain : Good HRO background & Telecom billing Background (Either of them .
• Purely OPERATIONs profile (NOT someone who is supporting the technology industry). Need to come from a 3rd party BPO background.
• Need someone who is supporting the 3rd part clients
• Candidates Should be from the Transition team . NOT looking for people who are supportiing transition from an operations standpoint but Looking for TRANSITION TRANFORMATION folks.
• L5 & 6 : Who have done FTE transition of 500 & above in their career.
• Global third party transition experience is a MUST.
• Target companies : Capgemini, Genpact, TCS, Cognizant, Hewitt (Now Wipro). Maersk etc
• Should be open to Travel (20-30% )

Experience 9 - 30 Years
Salary 30 Lac To 40 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification B.Tech/B.E, M.B.A/PGDM
Key Skills operations call cente process

About Company

Company Name

The Comapny is a leading IT Company of the world.

About Company A leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries,

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