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Operations Head For A Leading Bpo Process Company At Mumbai



Qualification - BE/ Btech or any Post Graduate / MBA Industry – ITES / BPO / IT (preferred domain - F&A, BSFI and Customer Service experience while other domains can be looked at) Work Experience: • 9+ years of experience in Process Transformation, Process Automation, Operational Excellence, Quality • 13+ yrs of overall experience (Business Process Management /Outsourcing Experience preferable)Assigned Role:

• Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background
• Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap
• Should have delivered large scale end-end Process Transformation projects for global clients
• Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions
• Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project.
• Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Extensive domain experience in either of these 2 domains :HRO OR Telecom billing Background.
Transformation + Automation experience in current role.

Experience 9 - 30 Years
Salary 30 Lac To 45 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification B.E, M.B.A/PGDM
Key Skills Telecalling BPO Telemarketing Telesales Voice Process

About Company

Company Name

Globally exists A Leading International BPO Process company.

About Company Globally exists A Leading International BPO Process company.
Contact Person Rajesh sharma
Mobile 9785374777
Email ID

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